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Does that help? - Spoke
Spoke is a simpler, smarter service desk.
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Picking up the thread: Introducing the ability to reply in Slack
Picking up the thread: Introducing the ability to reply in Slack
Today, we’re taking our rich Slack integration to the next level by introducing threaded replies. Being able to reply directly from Slack…
Emily Wang
Feb 19, 2019
New: Personalized ticketing with employee profiles
New: Personalized ticketing with employee profiles
Sometime last year, I started to hear a theme in conversations with our customers. They sounded a bit like this: a small, centralized HR…
Emily Wang
Jan 24, 2019
Spoke Product Awards
Spoke Product Awards
At the end of last year, when we were all feeling a bit reflective, we sent a survey to our customers. We asked users to vote for the…
Emily Wang
Jan 9, 2019
Private notes let you (quietly) resolve requests as a team
Private notes let you (quietly) resolve requests as a team
Spoke’s mission is to make it easy to ask for and get help at work. So, we’re always balancing a lightweight experience for requesters…
Emily Wang
Nov 29, 2018
Enrich service requests with Request Types and Forms
Enrich service requests with Request Types and Forms
Spoke’s mission is to help employees get the support they need to do their best work. To do so, we enable employees to ask Spoke for help…
Emily Wang
Nov 14, 2018
Why knowledge search is broken, and how to fix it
Why knowledge search is broken, and how to fix it
An employee asks “Where is the latest NDA?” Or “How do I set up a Python virtual environment on my office desktop? Or “What’s our favorite…
Rajhans Samdani
Oct 18, 2018
Marie Kondo your knowledge
Marie Kondo your knowledge
Emily Wang
Sep 4, 2018
New in Spoke: Turn any Slack message into a request
New in Spoke: Turn any Slack message into a request
Now, you can make sure all your requests are managed in the same place, and it's a great way to show coworkers how easy it is to use Spoke.
Emily Wang
Aug 16, 2018
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